DILO Armaturen und Anlagen GmbH

Optimized accessibility and user experience through advanced infrastructure.

国家: 德国
火狐体育手机: 能源和公用事业
解决方案: Digital Age Communications, 中小型企业

Gas handling specialist DILO Armaturen und Anlagen GmbH has stood for the professional processing, mixing and handling of quenching and insulating gases for more than 70 years. The company develops complete solutions for emission-free gas management.

The very good experience I had with provoicecom in the past has been confirmed once again. Their advice was excellent and the whole project went quickly and smoothly. They did not sell us anything unnecessary, but supported us exactly where we needed it. That is not to be taken for granted!

Peter Haag, IT-Leiter, DILO

挑战

When their previous ICT partner discontinued its business telephony division, DILO took advantage of the necessary change of provider to completely modernize communications at its headquarters in Babenhausen, Bavaria. The old telephone system with 250 extensions was replaced by a scalable, future-proof system with area-wide IP telephony that optimizes DECT and WLAN coverage and telephone accessibility via smartphones and cordless phones on the company premises.

行动

Alcatel-Lucent Enterprise was chosen as the new technology provider. provoicecom, who was commissioned to implement the solution, developed a hybrid concept based on the Alcatel-Lucent OmniPCX® Enterprise Communication Server. The new solution offers significant improvements in internal and external communication: regardless of their location, employees can always be reached using their extension number, and DILO customers can dial their contact person directly, using an automated hotline function. DILO’s existing CTI software has been integrated, saving time and cost. Following a Wi-Fi site survey, additional WLAN and DECT transmitters were implemented, increasing coverage on the company premises to almost 100%. Transition to the new system was seamless, causing no interruption in availability.

结果

Technical Benefits

Modern communication solution that covers all DILO requirements
Comprehensive IP telephony with optimized DECT and WLAN coverage
Introduction of an automated hotline
Compatibility with existing CTI solution

Financial Benefits

Telephony, WLAN and DECT infrastructure upgraded in one time-saving project
Cost-effective integration of existing components
Investment protection and future-proofing through infrastructure flexibility and scalability
Flexible maintenance contract to support internal IT team

User Experience Benefits

Powerful interactive hotline improves customer experience
Employees can be reached at their extension number with IP telephony — in the office, at home, at customer appointments and on the road
Back office and production staff can be reliably reached anywhere on the premises using WLAN or DECT telephony